Service Industry Skills
The Service Industry Skills certificate provides a range of short, affordable specializations that are designed to get students working quickly. Also available through corporate training, this program supports business owners and organizations looking to recruit or retain staff and equip them with exceptional service skills.
Guest Service Professional
Guest service is the foundation of hospitality and this course explores seven traits and shows students how to go beyond expectations to deliver a high-level of service.
Explore techniques for service-driven telephone skills, how to offer service that is sensitive to the needs of guests with disabilities, and the importance of targeted social media for reputation management.
This course also prepares students for the Certified Guest Service Professional certification exam, which is offered by the American Hotel & Lodging Educational Institute.
Managing Casino Slot Operations
Students will learn some of the unique attributes required and challenges involved in managing casino slot operations. This course provides a comprehensive look at departmental organization, machine types, technological trends, floor design and layout, and staffing and customer service issues connected with this area of hospitality.
Contact us to learn how we can build a training program for your team.
Phone: 780.644.6480
Email: corporatetraining@norquest.ca
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